Refund Policy
Refund & Cancellation Policy
Last updated: April 14, 2026
This Refund & Cancellation Policy explains how Lighthouse Music Management Photobooth and DJ Services (“Lighthouse Music Management,” “we,” “us,” or “our”) handles cancellations, rescheduling, and refunds for bookings made through our website and directly with us. By booking our photobooth and/or DJ services (“Services”), you agree to this policy.
1. Deposits / Retainers-
A non‑refundable deposit/retainer of 50% of the total booking amount is required to secure your event date and time.
2. Your date is not confirmed until the deposit has been received and we send you a written confirmation.
3. The deposit is applied toward your total invoice and is non‑refundable in all cases, including if you cancel the event, change the date, or reduce hours/services.
2. Final Payment
1. The remaining balance is due 14 days before the event date, unless otherwise stated in your contract.
2. If the final payment is not received by the due date, we reserve the right to cancel the booking and retain the deposit.
3. Client Cancellations & Refunds- If you need to cancel your booking, you must notify us in writing at lighthousemusicchs@outlook.comRefunds are calculated on amounts paid, excluding the non‑refundable deposit.
Cancellation more than 30 days before the event date
• You will receive a full refund of any amount paid beyond the non‑refundable deposit.
Cancellation within 30 days of the event date
• You will receive a 50% refund of any amount paid beyond the non‑refundable deposit.
• The remaining 50% is retained to cover time reserved, planning, and lost booking opportunities.
Cancellation within 14 days of the event date
• No refund will be issued. Any unpaid balance may still be due, depending on your contract.
The deposit/retainer is non‑refundable in all cases.
4. Rescheduling / Date Changes.
We understand that plans can change, especially with events.
1. Rescheduling more than 30 days before the event
• If you request a new date more than 30 days before your original event date, we will make reasonable efforts to accommodate the change, subject to availability.
• If we are available on your new date, your deposit and any payments made will be transferred to the new date.
• If we are not available on your new date, your request will be treated as a cancellation (see Section 3).
2. Rescheduling within 30 days of the event
• Requests to reschedule within 30 days of the event are handled case‑by‑case and are subject to availability.
• If we cannot accommodate the new date, the request will be treated as a cancellation under the applicable timeframe in Section 3.
3. Rescheduling fee
• We reserve the right to charge a rescheduling fee of $150 for multiple date changes or last‑minute changes.
5. Changes in Services or Hours
1. Reducing hours or services after booking
• Requests to reduce service hours or remove services must be made in writing.
• If changes are requested less than 14 days before the event, refunds or credits for reduced services may not be available.
2. Adding services or hours
• Additional hours or services are subject to availability.
• Any additional charges must be paid in full before or on the day of the event, as agreed in writing.
6. Cancellations by Lighthouse Music Management. In the unlikely event that we must cancel your booking due to circumstances within our control:
1. We will provide a full refund of all amounts paid, including the deposit.
2. This refund shall be your sole and exclusive remedy for our cancellation.If we cannot perform the Services due to events beyond our reasonable control (“force majeure”), such as severe weather, natural disasters, government restrictions, public health emergencies, power failures, strikes, or serious illness/accident, we will:
1. Make reasonable efforts to reschedule your event to a mutually agreeable date; or
2. Offer a credit toward a future booking; and
3. Handle any refund or credit on a case‑by‑case basis, taking into account expenses already incurred.
7. Client No‑Show / Venue Issues-
If our team arrives at the agreed venue and we are unable to start or provide the Services due to client‑ or venue‑related issues, including but not limited to:
• No access to the venue at the agreed setup time
• Required power outlets or space not provided
• The client or a designated contact person is not present to begin the event for 60 minutes or more after the agreed start time; this may be treated as a client no‑show.
In a client no‑show situation:
1. No refund will be issued.
2. We are not obligated to extend the service time beyond the scheduled end time.
8. Digital Deliverables (Photos, Videos, Music Playlists)
1. Digital photobooth images and videos
• Once galleries, download links, or digital files have been delivered, no refunds will be issued for these digital products.
2. Edited or customized content
• If your package includes editing, overlays, custom designs, or curated playlists, we may offer one round of minor revisions at no extra charge, as outlined in your contract.
• Refunds are not provided for work already completed.
9. How to Request a Refund or Change- To request a cancellation, refund, or date change, please contact us at: Lighthouse Music Management Photobooth and DJ Services Email: Lighthousemusichchs@outlook.com Phone: (843)633-2889
Please include:
• Your full name
• Event date and location
• Booking reference or contract number (if applicable)
• Reason for your request.
We aim to respond to all requests within 3–5 business days. 10.
Chargebacks and Disputes- If you have any concerns about our Services, we encourage you to contact us directly so we can try to resolve the issue. If you initiate a credit card chargeback or payment dispute:
1. We reserve the right to provide our contract, communication history, and event records to the payment processor or bank.
2. If the chargeback is resolved in our favor, you remain responsible for any outstanding balances under the contract.
11. Changes to This Policy- We may update this Refund & Cancellation Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page.
Your continued use of our website and Services after any changes to this policy constitutes your acceptance of the updated terms.